St. Augustine College Chicago, IL (Volunteered Computer Lab Technician, Fall 2000 - Present) : Teach students the uses MS Office and Internet Applications. Maintain print servers and resolve TCP/IP connectivity issues. Assist network engineer with software installation, system troubleshoot, hardware upgrade and bios configuration.
Morton International Chicago, IL (Technical Support, July 1999 - January 2000) : Built, upgraded, and repaired Windows NT workstation, Windows 95/98 desktops and laptops. Maintained printers, scanners, tape backup system and network cabling. Instructed office staff of Lotus Notes, Word, Excel, PowerPoint, Access, Outlook and other general office applications.
Motorola Schaumburg, IL, IL (Pendulum Department, Skill Level A, June 1994 - January 1996) : Operated and trained staff on technical assembly work on microchip units, such as Epoxy, Register, CPU, Capacity, Wiring, Gold Filament, and Welding. Routinely updated and configured the number of parts used and the Pass/Fail microchip units into database. Coordinated daily communication between engineers/technicians and staff by conducting one-on-one and group feedback sessions.